The HM Courts and Tribunals Service (HMCTS) family public law (FPL) service team commissioned user research to understand how the Form C110a application journey may be improved, consulting with local authorities, legal advisers, judiciary and HMCTS administration to ensure a design that meets user needs. The new designs will be released over the next few weeks with a release note to accompany each design change. The first change is to the Form C110a application journey, from 13 February 2024, as the current application hearing options are not in line with the public law outline (PLO) as set out in Family Procedure Rules 2010, PD 12A, and judges have requested that this to be changed in line with the PLO but have also agreed to retain the 'same day' hearing option. Based on user research, HMCTS is also changing the application section to enable gatekeepers to get the information they need to make gatekeeping decisions.