The Financial Conduct Authority (FCA) has written to the directors and CEOs of financial advice and investment intermediation firms setting out priorities, expectations and work plans. Over the next two years, the FCA aims to reduce and prevent serious harm (with a focus on retirement income advice, ongoing advice services, ensuring the ‘polluter pays’, and consolidation); monitor and test higher industry standards under the Consumer Duty; and enable more consumers to pursue their financial objectives through the Advice Guidance Boundary Review.