Introduction This Practice Note addresses frequently asked questions concerning pricing information, compulsory charges, price changes, pricing errors, payment surcharges and refunds in business-to-consumer contracts. The principal legal framework includes the Digital Markets, Competition and Consumers Act 2024 (DMCCA 2024), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 (CCR 2013), the Consumer Rights Act 2015 (CRA 2015) and the Consumer Rights (Payment Surcharges) Regulations 2012, SI 2012/3110 (Payment Surcharges Regulations 2012). The applicable rules depend on the nature of the contract, the sales channel, the reason for the refund and whether the consumer purchased goods, services or digital content. For further information, see Practice Notes: • Consumer protection from unfair trading under the Digital Markets, Competition and Consumers Act 2024 • Promotional marketing and price claims • Distance, doorstep and on-premises sales • Consumer remedies and redress • Consumer Rights Act 2015—unfair terms • Payment surcharges This Practice Note addresses the following frequently asked questions: • What pricing information must a trader give a consumer before the consumer enters into a contract? • Can