A directory information service which is communications provider assisted and involves the communications provider looking up entries on a database.

Categories of information including name, electronic communications number, address (it does not have to be a full address) customer type (business or residential), directory status and type of number (fixed, mobile, fax, etc) which are collected from customers to provide electronic communications directories and/or directory information services.

Printed directories or directories in machine readable media, eg CD-ROMs, which are designed to facilitate use of the electronic communications system.

Service providing directory information by means of an electronic communications system which facilitates the use of that electronic communications system and may refer to both a directory enquiry service and an on line directory information service.

A classification agreed with the customer denoting which services and products their information may and may not be used for.

[insert date] To: [insert full name and address of lender] Dear [insert full name of lender] I am a director of [insert full name of borrower] (the Borrower). I refer to the facility agreement dated [insert date of facility agreement] between the Borrower and [insert name of lender] (the Lender) as amended, novated, supplemented, restated or replaced from time to time in accordance with its terms (the Facility Agreement). Unless defined otherwise in this certificate, or the context requires otherwise, all words or expressions defined in the Facility Agreement have the same meaning in this certificate. I am authorised by the Borrower to give this certificate. I certify as follows: Relevant documents Attached to this certificate are copies of each of the following: 1 [the constitutional documents of the Borrower; 2 [the PSC Register of the Borrower, which is correct, complete and not amended or superseded

[insert date] To: [insert full name and address of lender] Dear [insert full name of lender] I am a director of [insert full name of guarantor or third party security provider] (the Company). I refer to: (a) the facility agreement dated [insert date of facility agreement] between [insert full name of borrower] (the Borrower) and [insert name of lender] (the Lender) as amended, novated, supplemented, restated or replaced from time to time in accordance with its terms (the Facility Agreement); [and] (b) [the guarantee dated [insert date of guarantee] between the Company and the Lender as amended, novated, supplemented, restated or replaced from time to time in accordance with its terms (the Guarantee)]; [and] (c) [the [share charge

1 By this power of attorney made on [insert date], I, [insert name of director] of [insert address of director], being a director of [insert company name] (incorporated in [England and Wales] under registered number [insert company number]) (the Company) appoint each other director of the Company severally to be my true and lawful attorney (each an Attorney) to do all acts, deeds and things and to negotiate, consider, settle, approve, agree to, sign, execute and deliver all deeds, contracts, agreements, documents, undertakings and assurances on my behalf and in my name or in the Attorney's name which, in my personal capacity or my capacity as a director of the Company [or any of its subsidiaries (as appropriate)] may be necessary, required or which the board of directors of the Company or any committee thereof (the Board) may consider desirable for or in connection with: 1.1 [the proposed placing (Placing) of ordinary shares of

1 By this power of attorney made on [insert date] I, [insert name of director] of [insert address of director], being a director of [insert company name] (incorporated in [England and Wales] under registered number [insert company number]) (the Company) appoint each other director of the Company severally to be my true and lawful attorney (each an Attorney) to do all acts, deeds and things and to negotiate, consider, settle, approve, agree to, sign, execute and deliver all deeds, contracts, agreements, documents, undertakings and assurances on my behalf and in my name or in the Attorney's name which, in my personal capacity or my capacity as a director of the Company [or any of its subsidiaries (as appropriate)], may be necessary, required or which the board of directors of the Company or any committee thereof (the Board) may consider desirable for or in connection with: 1.1 [the proposed placing Placing of ordinary shares of [insert nominal value] pence each in the capital of the Company (the Ordinary Shares);] 1.2 the proposed applications by the Company for the Ordinary

1 this power of attorney made on [insert date] I, [insert name of director] of [insert address of director], being a director of [insert company name] (incorporated in [England and Wales] under registered number [insert company number]) (the Company) appoint each other director of the Company severally to be my true and lawful attorney (each an Attorney) to do all acts, deeds and things and to negotiate, approve, agree to, sign, execute and deliver all deeds, contracts, agreements, documents, undertakings and assurances on my behalf and in my name or in the Attorney's name which, in my personal capacity or my capacity as a director of the Company [or any of its subsidiaries (as appropriate)], may be necessary, required or which the board of directors of the Company or any committee thereof (the Board) may consider desirable for or in connection with: 1.1 the proposed [placing (the Placing) OR open offer (the Open Offer) OR rights issue (the Rights Issue)] of ordinary shares of [insert nominal value] pence each in the capital of the Company (the Ordinary Shares);

1 By this power of attorney made on [insert date] I, [insert name of director] of [insert address of director], being a director of [insert company name] (incorporated in [England and Wales] under registered number [insert company number]) (the Company) appoint each other director of the Company severally to be my true and lawful attorney (each an Attorney) to do all acts, deeds and things and to negotiate, approve, agree to, sign, execute and deliver all deeds, contracts, agreements, documents, undertakings and assurances on my behalf and in my name or in the Attorney's name which, in my personal capacity or my capacity as a director of the Company [or any of its subsidiaries (as appropriate)], may be necessary, required or which the board of directors of the Company or any committee thereof (the Board) may consider desirable for or in connection with: 1.1 the proposed offer to be made by the Company for [all] the issued [and to be issued ] [ [ordinary AND/OR preference] ] share capital of [insert name of offeree] (the Offeree) as described in the draft press announcement

Court Reference No: [INSERT COURT REF. NUMBER] [ IN THE HIGH COURT OF JUSTICE BUSINESS AND PROPERTY COURTS [OF ENGLAND AND WALES] [IN [INSERT LOCATION]] [INSOLVENCY AND COMPANIES LIST (ChD)] OR [IN THE COUNTY COURT AT [INSERT LOCATION]] [BUSINESS AND PROPERTY COURTS LIST] OR [IN THE HIGH COURT OF JUSTICE [CHANCERY DIVISION ] IN THE MATTER OF [INSERT COMPANY NAME] IN THE MATTER OF THE INSOLVENCY ACT 1986 proposal for a Company Voluntary Arrangement This proposal of the directors of the Company is prepared in accordance with the provisions of [Part I Insolvency Act 1986 and in accordance with the provisions of Parts 1 and 2 of The Insolvency (England and Wales) Rules 2016]. To: [insert addressee eg the Nominees] Dated [insert date] 1 Interpretation 1.1 [Insert definitions]. 1.2 References to paragraphs are references to paragraphs of this proposal. 1.3 The headings in this proposal are for convenience only and shall not affect its construction or meaning. 2 Introduction and Background 2.1 [Insert details of the officers and members of the Company and other statutory information, the roles of the directors and key employees and their future involvement in the company including the background and financial history of the directors where relevant (include in