OSCR launches Charity Finance Group guidance to streamline charity communications with banks
The Office of the Scottish Charity Regulator (OSCR) has launched a new guide published by the Charity Finance Group to help small and medium-sized charities communicate more effectively with banks when raising concerns. The guide follows ongoing challenges faced by charities, including branch closures, difficulties opening accounts, ID verification issues, unexpected fees and account freezes. Presented as a practical toolkit, the guide offers step-by-step advice on raising and resolving concerns with banks, explains common banking terms and includes sample emails for different types of communication. Notably, it also stresses the importance of charities understanding the regulatory requirements that banks must follow to protect charitable assets from fraud or misuse.