Software support agreement—pro-customer — 2022
Published by a LexisNexis TMT expert
Last updated on 11/08/2022

The following TMT precedent provides comprehensive and up to date legal information covering:

  • Software support agreement—pro-customer
  • Background
  • 1 Definitions and interpretation
  • 2 Services
  • 3 Updates and Upgrades
  • 4 Customer Responsibilities
  • 5 Personnel and account teams
  • 6 Fees
  • 7 Service Levels and Service Credits
  • 8 Warranties
  • More...

Software support agreement—pro-customer

This Agreement is made on [date]

Parties

  1. 1

    [Insert name of supplier], a company incorporated in [England and Wales] under number [insert registered number] whose registered office is at [insert address] (Supplier); and

  1. 2

    [Insert name of customer], a company incorporated in [England and Wales] under number [insert registered number] whose registered office is at [insert address] (Customer),

    each of the Supplier and the Customer being a party and together the Supplier and the Customer are the parties.

Background

    1. (A)

      The Supplier is [the licensor of certain software applications].

    1. (B)

      The Customer is [insert details of Customer’s background/background to the relevant transaction].

    1. (C)

      The Supplier has granted a licence to the Customer[, members of its group] [and certain authorised third parties] to use certain software applications and agrees to provide support and maintenance services for such software on the terms of this Agreement.

The parties agree:

    1. 1

      Definitions and interpretation

      1. 1.1

        In this Agreement:

        Authorised Third Parties

        1. means any third party (including agents and contractors) engaged to provide services to the Customer or to any Customer Affiliate including any supplier to whom the Customer or any Customer Affiliate has outsourced any part of its business;

        Business Day

        1. means a day other than a Saturday, Sunday or bank or public holiday in England;

        Commencement Date

        1. means the date of this Agreement;

        Confidential Information

        1. means any and all confidential information (whether in oral, written or electronic

Related documents:
Key definition:
Registered office definition
What does Registered office mean?

As required by CA 2006, s 86 a company must at all times have a registered office to which all communications and notices may be addressed.

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