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PSA amends Code of Practice in the ICSS market to reduce consumer detriment

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Published on: 24 July 2023

Published by LNB News

LNB News 24/07/2023

Document Information

Issue Date: 24 July 2023

Published Date: 24 July 2023

Jurisdiction(s): England, Northern Ireland, Scotland and Wales

Article summary

The Phone-paid Services Authority (PSA) has announced amendments to the Code of Practice in relation to consumer detriment in the Information, Connection, and Sign-posting Services (ICSS) market following consultation. The aims of the amendments are to reduce detriment caused by consumer misunderstanding, high call costs and by the risk of forced cut-offs. The changes include additional statements within the alert to be provided at the beginning of calls and capping service charges for a single call at £40 among others. Providers will be expected to be compliant with these changes by 18 September 2023.

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