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Ofgem to conduct user research for low carbon schemes digital services design

Published on: 15 September 2020
Published by LNB News

LNB News 15/09/2020

Document Information

Issue Date: 15 September 2020

Published Date: 15 September 2020

Jurisdiction(s): England, Scotland and Wales

Article summary

Ofgem has announced that it is inviting participants to assist in research for two new schemes to incentivise the cost effective installation of low carbon heat technologies and the generation of renewable heat—namely the Green Gas Support Scheme and a Clean Heat Grant. Ofgem will use the research to design a ‘user friendly’ digital service for the schemes. It is hoped that the research will help Ofgem ‘identify our users, their needs and to obtain feedback and recommendations on how we might provide an excellent user experience for the proposed services’.

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