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Ofcom publishes telecoms and pay-TV complaints figures for Q2 2023

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Published on: 19 October 2023

Published by LNB News

LNB News 19/10/2023

Document Information

Issue Date: 19 October 2023

Published Date: 19 October 2023

Jurisdiction(s): England, Northern Ireland, Scotland and Wales

Article summary

Ofcom has published the complaint figures it received for landline, fixed broadband, pay-monthly mobile and pay-TV services for Q2 2023. The overall trend was that complaints for Q2 remained at the same level as Q1 2023. Vodafone received the highest number of complaints for broadband, mainly concerning faults, service and provisioning. TalkTalk received the highest number of complaints for landline, while BT received the highest number of complaints for pay-monthly mobile, mainly due to the way the companies handle initial complaints. BT and Virgin received the most complaints for pay-TV, with issues surrounding billing, pricing and charges and the way they handle initial complaints. Sky received the fewest number of complaints across the board.

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