Article summary
Ofcom has decided to modify General Conditions C2.11 and C2.12 to remove references to the Phone-paid Services Authority (PSA) and the PSA's Code of Practice, and replace them with Ofcom and the Regulation of Premium Rate Services Order 2024 from 1 February 2025. Under the modifications, providers will be required to give information to consumers on request about how they can obtain information about PRS numbers found on their bills, the provider's role in dealing with complaints and how Ofcom deals with complaints as the regulator of premium rate services.
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