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HOS intends to plan investigation into record keeping as latest cases published

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Published on: 12 July 2022
Published by LNB News

LNB News 12/07/2022

Document Information

Issue Date: 12 July 2022

Published Date: 12 July 2022

Jurisdiction(s): England, Northern Ireland, Scotland and Wales

Article summary

The Housing Ombudsman Service (HOS) has said it intends on planning a systemic investigation into record keeping that will provide recommendations and share learning across the social housing sector, as the latest cases published demonstrate ‘poor’ record keeping. The Ombudsman has said that strong record keeping practices are ‘core to good services’.

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Jurisdiction(s):
England, Northern Ireland, Scotland and Wales

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