Care Quality Commission—inspections and reviews

Produced in partnership with Neil Andrew Grant of Gordons Partnership LLP Solicitors , Lucy Bowker of Gordons Partnership LLP Solicitors and Poppy Andrea Murray Jackson of Gordons Partnership LLP Solicitors
Practice notes

Care Quality Commission—inspections and reviews

Produced in partnership with Neil Andrew Grant of Gordons Partnership LLP Solicitors , Lucy Bowker of Gordons Partnership LLP Solicitors and Poppy Andrea Murray Jackson of Gordons Partnership LLP Solicitors

Practice notes
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FORTHCOMING CHANGE: As at the end of May 2025, the CQC is currently reassessing its inspection/assessment framework and how it can be amended to be more effective for assessing each type of service. It is currently not know how the framework will look in the future but for now the ‘Single Assessment Framework’ remains in operation with adjustments around scoring. Evidence categories are no longer scored, only quality statements (known as the hybrid approach).

CQC plans to consult on changes to the Single Assessment Framework in the Autumn of 2025 in anticipation of changes being introduced in 2026. It is anticipated that the quality statements may be streamlined (there are currently 34) and that CQC will introduce some rating characteristics to promote consistency. Rating characteristics were in place before the introduction of the Single Assessment Framework in December 2023. CQC has said it will be introducing a provider handbook which will set out CQC’s

Neil Andrew Grant
Neil Andrew Grant

Neil Grant has worked as a regulatory lawyer in the health and social care sector for over twenty-five years, developing a national reputation in dealing with complex large-scale enquiries often involving multiple agencies such as the Care Quality Commission, local authorities and the police. He is a partner at Gordons Partnership Solicitors whose offices are in London and Guildford. Previously Neil worked at Capsticks, Bevan Brittan and Ridouts Solicitors.

Although Neil only acts for providers, not regulators, commissioners or service users, his advice is informed by having acted in the past for inspectorates and other public bodies at a very senior level. He also has a particular interest in Regulatory Policy and how it impacts on the sector, not always benevolently.

Lucy Bowker
Lucy Bowker

Lucy did a History and Society degree at the University of Exeter before converting to Law. She worked in law firms in Oxford and London before joining Gordons’ Healthcare Department in February 2019. She qualified as a solicitor in September 2021.
 
Lucy is a regulatory lawyer acting for health and social care providers within the firm’s Health and Social Care Department. Clients include care homes for adults, domiciliary care agencies and independent hospitals. She has considerable experience of representing providers when regulatory action is taken against them. For example, attending appeals before the First-Tier Tribunal, dealing with cancellations of registration and warning notices, as well as assisting with the handling of safeguarding investigations. Lucy also has experience of assisting providers when responding to draft inspection reports.
 
Lucy also acts for pharmacists and pharmacy owners as well as providers of children’s services registered with Ofsted such as children’s homes, nurseries and childminders.

Poppy Andrea Murray Jackson
Poppy Andrea Murray Jackson

Poppy is a qualified solicitor currently working in Health and Social Care law and Pharmacy law at Gordons Partnership. 

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Commission definition
What does Commission mean?

In the context of the bribery Act 2010, a commission is the giving of a financial advantage, although it is not necessarily a bribe.

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