DESNZ and Ofgem publish response to heat networks consumer protection consultation
The Department for Energy Security and Net Zero (DESNZ) and Ofgem have published their response to the November 2024 consultation on introducing consumer protection requirements within the heat networks regulatory framework. The response sets out the implementation timeline for the new regulatory framework and confirms that stakeholder feedback has been incorporated into the legislation establishing consumer protections as part of the wider market framework. This new framework introduces key measures such as fair pricing, complaints handling, billing transparency and customer debt support measures. The response also includes updated draft authorisation conditions. DESNZ expects to enact the relevant legislation in 2026, with a further consultation on technical standards planned for later in 2025.