The Competition and Markets Authority (CMA) has published new compliance guidance for unregulated providers of Will-writing, online divorce and pre-paid probate services, alongside an open letter it sent to seven providers of such services cautioning them against using practices such as aggressive upselling, the refusal of refunds, and failing to respond to complaints. This follows an investigation into potential breaches by unregulated providers of these legal services, which opened in July 2023, and a consultation on the compliance guidance which ran between April and June 2024. Guides for customers have also been published by the CMA for people making a Will or going through a divorce, with information about what they should keep in mind when purchasing these services. The guidance provides information on the key requirements of consumer laws which businesses must comply with, and sets out practical steps and case study examples.