This Practice Note provides an overview of insurance bad faith claims, including the insured's rights under an insurance policy, claim triggers, and benefits of bringing a claim. To the extent that a jurisdiction's statutory law prescribes actions, omissions, delays, or business practices that can be the basis of a bad faith claim or requires a complainant to satisfy conditions precedent to a bad faith claim, they will be mentioned. Except to the extent that state-specific examples are given, this Practice Note is non-jurisdictional. For more information on the common grounds for insurance bad faith claims and bad faith litigation issues, see Practice Note: US—insurance bad faith coverage litigation. What is an insurance bad faith claim? Under the insurance contract or policy, insurance companies (insurers) have many duties to the person(s) they insure, the policyholder (insured), and to persons making claims against their insureds (claimants). In performing their duties, insurers owe duties to the insured and to the claimant to act in good faith and to deal fairly with them, particularly in the claim evaluation and