What is continuous improvement? The definition of continuous improvement (CI) is often over-complicated and buried in jargon, but it means exactly what it says: continually looking for ways to improve processes, methods and procedures to: • remove blockages • make them as efficient as possible and therefore • save time and money Improvements do not have to be major changes. Several small but effective changes soon add up. CI tools and methods can help you fix processes that are no longer effective and review processes that may appear to be working but could still be improved to deliver greater efficiencies and cost savings. Above all, CI is about engaging with individuals and pooling ideas, challenging the existing habitual ways of doing things and identifying a method of measuring the success or failure of new initiatives. See Practice Note: What is continuous improvement in law firms? Five steps to improving efficiency The simplest framework for making process efficiencies has five steps: • define—identify the issue or problem • measure—measure the cost and the impact • analyse—go