Good administration is essential to the effective running of a pension scheme and to achieving positive member outcomes, especially as scheme administrators are often the primary point of contact for members and their performance therefore directly shapes member experience and outcomes. Put differently, administration matters because it is where pension governance is usually delivered, ensuring accurate data, compliance, and correct member outcomes. What is a scheme administrator? In this Practice Note, the term ‘scheme administrator’ refers to the person or organisation responsible for supporting the day-to-day operation of the scheme by carrying out its administrative functions. This may be a third party service provider, a dedicated in-house team with the employer and/or the employer’s human resources or finance departments. This meaning is to be distinguished from the scheme administrator referred to in Part 4 of the Finance Act 2004 (FA 2004), which refers to the person or persons responsible for ensuring the scheme complies with the requirements of FA 2004. In practice, this statutory role is usually fulfilled by the scheme trustees, although trustees commonly delegate some of