I have now received from the police a copy of the report relating to the accident. The police report is important because it contains most of the background information, and much of the evidence, necessary to pursue a claim arising out of

Further to our recent [meeting OR telephone conversation] I have now drafted your witness statement. I enclose the statement for your approval and should be grateful if you could read it carefully to check the content is a correct and accurate account of the accident. [If you are able to attach a plan or map or sketch of the area where the accident occurred

Thank you for your instructions to act on [insert description of matter]. We have written to you separately with a [client care OR engagement] letter and our terms of business. The purpose of this letter is to explain our professional obligations in relation to conflicts of interest and confidentiality and to ensure we have your informed consent before proceeding to act. Professional obligations We are authorised and regulated by the Solicitors Regulation Authority (SRA). As part of our professional obligations, we are unable to act if there is a conflict (or a significant risk of conflict) between our separate duties to act in the best interests of two or more clients in the same or a related matter—unless one of two limited exceptions applies. These exceptions apply where our clients: • have a substantially common interest in relation to the matter or particular aspect of it, or • are competing for the same objective Is there an actual or potential conflict of interest? [As previously discussed,

PRIVATE & CONFIDENTIAL [Insert name and address of client] [Insert date] Dear [Insert name of client] [insert case heading] As you know, we have agreed with [insert name of the other party/parties] to seek to mediate [the above dispute OR your claim]. This letter sets out a summary of what you can expect to happen at the mediation which will take place on [insert date] at [insert location]. It also covers what steps we have to take now to prepare for the mediation. Practical arrangements The following arrangements have been agreed so far: [complete as appropriate] The mediator: [insert name of mediator] [ [The pupil mediator: [insert name of pupil mediator]] ] The venue: [insert venue location with full address and any specific arrangements for access and/or parking, as appropriate]; Length of the mediation: [insert anticipated duration of the mediation, suitably caveated as appropriate]; Terms of the mediation agreement: [you may wish to include here reference to the (unsigned) mediation agreement and enclose a copy with the letter]; Date for parties to exchange their case summaries: [insert date]; Arrangements for the preparation of

[Insert complainant’s name] [Insert complainant’s contact address] Our ref: [insert complaint reference number] Dear [Insert complainant’s name] Your complaint I am writing to confirm that I am continuing to

[Insert complainant’s name] [Insert complainant’s contact address] Our ref: [Insert complaint reference number] Dear [Insert complainant’s name] Your complaint I am writing to confirm

[Insert complainant’s name] [Insert complainant’s contact address] Our ref: [insert complaint reference number] Dear [insert complainant’s name] I am writing to confirm I have concluded the investigation of your complaint received on [insert date complaint received]. 1 Your complaint The specific issues of your complaint were: [insert details] In reaching my decision, I considered: [insert details, including the relevant evidence considered] 2 Our decision Based on the evidence I have considered, I have concluded that: [insert conclusion on each issue of complaint and your overall conclusion] [I recognise that this is unlikely to be the outcome you hoped for. I would however like to assure you that even though I consider our service in your case was of a reasonable standard and therefore no remedy is required, we will reflect on what you have told us and any changes we can make to the way in which we work.] 3 [ Remedy The

Dear [insert organisation] [insert case name] [insert case reference number] We enclose our client’s application for decree nisi to be made absolute. The application for decree absolute is lodged more than 12 months after

To The Judge In [insert] Court Case no: [insert] between: [insert parties] Date of hearing: [insert] Type of hearing: [insert] We are instructed by [insert name of client], the [Claimant OR Defendant OR Respondent OR in the above proceedings. Our instructions are limited to acting as advocate for the Claimant OR Defendant OR Respondent OR at the hearing on [insert date][,

Dear [insert name of individual making request] I am writing in response to your data subject request dated [insert date of request], which we received on [insert date]. You will recall you asked us to [confirm precisely what was requested, eg rectify the information in our records]. [We are considering your request. While we do this, we will restrict processing your personal data[ relating to [insert description of personal data the restriction relates to]] OR You have also asked us to restrict processing your personal

Note: This Precedent does not cover CPR 36 provisions that relate specifically to fixed costs cases. For information on Part 36 offers in fixed costs cases, see Practice Notes: Part 36 offers—fixed costs (position prior to 1 October 2023) and Part 36 offers—fixed costs (position on or after 1 October 2023). Private & confidential [insert name and address of addressee] [insert date] Dear [insert name of client: defendant] [insert case heading] As we discussed I have received a 'Part 36 offer' settlement offer from [insert name of claimant], a copy of which is enclosed. The purpose of this letter is to help you decide whether to accept the offer and so I have explained what a Part 36 offer is, what the defendant has offered you and the consequences of accepting or rejecting this offer. [Once you have read this letter, please contact me as soon as possible, so that we can discuss this further to assist you in deciding how to

Note: This Precedent does not cover CPR 36 provisions that relate specifically to fixed costs cases. For information on Part 36 offers in fixed costs cases, see Practice Notes: Part 36 offers—fixed costs (position prior to 1 October 2023) and Part 36 offers—fixed costs (position on or after 1 October 2023). Private & confidential [insert name and address of addressee] [insert date] Dear [insert name of client: defendant] [insert case heading] As we discussed [insert when you had the discussion], I have received a Part 36 settlement offer from [insert name of claimant], a copy of which is enclosed. To help you decide whether to accept the offer I explain below what a Part 36 offer is, what the claimant has offered you and the consequences of accepting or rejecting this offer. [Once you have read this letter, please contact me as soon as possible, so that we can discuss this further to assist you in deciding how to