Commercial analysis: Ofcom recently carried out a study to see if consumers were reading terms and conditions and if not, what organisations could do to improve engagement. This followed another study it carried out last year to review how readable the user policies of video sharing platforms were. In this article, Katie Moon, legal designer and associate, and Helen Hart, senior practice development lawyer, both at Lewis Silkin, look at the key learnings from the two studies and what can be done to improve engagement with terms and conditions.