The Office of the Public Guardian (OPG) has updated users on its current power of attorney (PoA) wait time position, confirming that backlogs and processing delays have now exceeded 12 months due to the impact of the pandemic, increased PoA submission volumes, system limitations with its 25‑year‑old Sigma platform, and rising maintenance demands from 900,000 live cases. OPG states it is taking steps to reduce delays through the phased rollout of its new PAIGE case management system, additional temporary staff and overtime work, while urging users to reserve the expedited registration service, which processed 1,564 PoAs in September 2025, for genuine urgency only as inappropriate requests extend standard wait times.