This Practice Note provides a summary of the remedies and redress available to consumers for breaches of various consumer protection legislation, including remedies for faulty goods, services and digital content under the Consumer Rights Act 2015 (CRA 2015), cancellation rights for distance and doorstep contracts, the private right of redress, and redress mechanisms for card payments. Additionally, it introduces other forms of private action, such as for breach of contract or statutory duty, and collective proceedings that may be utilised for the benefit of consumers. For more information on civil or criminal enforcement, see: Consumer remedies and enforcement—overview. For an introduction to the consumer regulatory bodies able to enforce some of the remedies mentioned within this Practice Note, see Practice Note: Consumer protection regulators—introduction. Remedies for faulty goods The CRA 2015 provides consumers with certain statutory rights for goods purchased from traders. The key rights include that the goods must be of satisfactory quality, fit for a particular purpose made known to the trader by the consumer, as described, and match the sample or model seen or examined