Introduction to the FCA's COBS requirements on distance communications, client agreements and cancellable contracts Introduction to distance communication requirements This Practice Note considers the regulatory framework and guidance in place governing the requirements relating to distance communications contained in chapter 5 of the Financial Conduct Authority's (FCA) Conduct of Business sourcebook (COBS 5). COBS 5 implemented provisions of the Distance Marketing of Consumer Financial Services Directive (Directive 2002/65/EC) (DMD) (as amended by the Unfair Commercial Practices Directive (Directive 2005/29/EC).. The DMD applied to consumer financial services, which it defines as any service of a banking, credit, insurance, personal pension, investment or payment nature. The DMD aimed to ensure that consumers who deal with a financial services firm using distance sales channels are not at a disadvantage to those using more traditional sales channels by ensuring that they are given minimum standard information about the firm they propose to deal with and the product or service being offered. Consumers also have to be given an opportunity to withdraw from the concluded contract