ARCHIVED: This Practice Note has been archived and is not maintained. It summarises the law, guidance and practice relating to faulty goods and services in the UK, including remedies available to consumers, applicable to consumer contracts entered into before 1 October 2015. For contracts entered into after 1 October 2015, see our materials on the Consumer Rights Act 2015 listed in the ‘Introduction’ section below. Introduction This Practice Note summarises the law, guidance and practice relating to faulty goods and services in the UK, including remedies available to consumers where the trader does not comply with the contract for sale of goods and/or services, applicable to consumer contracts entered into before 1 October 2015 when the Consumer Rights Act 2015 (CRA 2015) came into force. This Practice Note considers the definition of consumer and of trader, sources of rights and remedies for consumers, rights and remedies consumers can benefit from, and exclusion of liability clauses. For information on CRA 2015 applicable to consumer contracts entered into on or after