The following may be of assistance: • the pre-action protocols and, in the event that none of the specific pre-action protocols apply, the Practice Direction Pre-Action Conduct and Protocols (the Practice Direction) set out the conduct usually expected of parties prior to the issue of proceedings. In particular, an effective exchange of information is encouraged between the parties, with an important part of this process being the letter of claim, or letter before action, which a potential claimant should prepare and send to the potential defendant, setting out the details of their proposed claim. We are not, however, aware of there being any formal service