Fixing issues or problems in the workplace is everyone’s responsibility. It is important to proactively identify issues within the workplace, but you also need to be able to research those issues and present the potential solutions appropriately to ensure your ideas are listened to and taken seriously. This Practice Note provides guidance on critical thinking and problem solving, including how to establish what services you are able to provide to your business, understand and appreciate the commercial aspects of the business, and then demonstrate that thinking when communicating with the management team. It also looks at the DMAIC model, used in continuous improvement in relation to problem solving, and will help you apply this practice within your workplace. This Practice Note is designed to help you with the requirements of the Solicitors Regulation Authority’s (SRA’s) approach to continuing competence, particularly requirement A5 in the Statement of solicitor competence which relates to critical thinking and problem solving. Knowing what support to provide Whether customers are internal or external, if you give them everything they want (or