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HOS urges ethical complaint culture following rise in non-compliance with CHFO

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Published on: 18 July 2024
Published by LNB News

LNB News 18/07/2024

Document Information

Issue Date: 18 July 2024

Published Date: 18 July 2024

Jurisdiction(s): England

Article summary

The Housing Ombudsman Service (HOS) has urged landlords to create an ethical complaint culture and follow the Complaint Handling Failure Order (CHFO). This follows a report into the CHFO which showed a rise in non-compliance with the Order. 10 landlords failed to comply with CHFOs this quarter.

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Jurisdiction(s):
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