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Citizens Advice encourages Ofcom’s broadband announcement

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Published on: 28 July 2020

Published by LNB News

LNB News 28/07/2020

Document Information

Issue Date: 28 July 2020

Published Date: 28 July 2020

Jurisdiction(s): England, Northern Ireland, Scotland and Wales

Article summary

Citizens Advice has responded to Ofcom’s announcement that out of contract broadband customers will be offered a package of pricing changes and commitments from their providers, which could potentially save customers over £270m a year in total. The organisation has encouraged the announcement, stating that ‘for far too long broadband customers have been penalised for staying loyal to their providers’ and that it agrees ‘Any one-off commitments must turn into permanent solutions to ensure the loyalty penalty is stamped out’.

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