1 Product recall clause—pro-supplier 1.1 The Customer shall immediately notify the Supplier if it becomes aware of any complaint or claim which indicates that a product supplied by the Supplier may be defective, faulty or unsafe in any way. The Customer must send to the Supplier: 1.1.1 a copy of the complaint or claim, and any correspondence exchanged with the complainant or third party; and 1.1.2 details of the product supplied, the batch and serial number of the product (or other marking to aid traceability), the date on which the product was supplied by the Supplier to the Customer, and the date on which the Customer supplied it to the complainant (or other third party). 1.2 The Customer is required to keep and maintain, for at least ten years following last supply of the product, appropriate records to enable all products supplied by the Supplier to be traced. These records shall include serial and batch numbers (or other marking to aid traceability), delivery dates and details of the party who