Teletext agrees to issue refunds worth £7m for failures during coronavirus (COVID-19)

Teletext agrees to issue refunds worth £7m for failures during coronavirus (COVID-19)

The Competition and Markets Authority (CMA) has launched an investigation into Teletext Holidays and Aplharooms after receiving numerous complaints showing that individuals were not receiving refunds they were owed by law for holidays cancelled amid coronavirus (COVID-19). After the threat of legal action by the CMA, Truly Holdings, who operates the two companies, has signed undertakings ensuring that customers owed refunds will receive their money. The deadline for the repayments, which total over £7m, is 31 August 2021 and the CMA will be provided with regular reports on the progress of repayments.

Chief Executive of the CMA, Andrea Coscelli, comments: ‘There’s no excuse for travel firms to delay refunding customers what they are legally owed, even in these extraordinary times. Companies should be doing the right thing without the threat of court action. As a result of our work, customers who have waited many months for their money back from Teletext Holidays and Alpharooms will now receive a full refund. With international travel resuming and many people considering long awaited trips abroad, all package holiday firms must give refunds within 14 days where these are due, and should also provide clear cancellation information, so that no one else is unnecessarily put through this ordeal.’

Source: Teletext to pay back over £7 million for all outstanding refunds

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