OnLive Learning

This Practice Note explains what continuous improvement (CI) is and how it can be used to improve efficiency in an in-house legal department context.

This Practice Note explains what Continuous Improvement (CI) is and how it can be used to improve efficiency in a legal department context.

This Practice Note, produced in partnership with Beth Pipe of OnLive Learning, attempts to get under the skin of leadership, understand what it is and how it differs from management and identify the key behaviours of great leaders.

This Practice Note, produced in partnership with Beth Pipe of OnLive Learning, considers what makes a great leader and introduces five key skills that enable leaders to get the best out of themselves and their teams.

This Practice Note, produced in partnership with Beth Pipe of OnLive Learning, deals with key recruitment issues such as do you need to recruit at all, who should your recruit and how to recruit the right person.

This Precedent audit tool, produced in partnership with Beth Pipe, can be used to help you assess the effectiveness of your absence management strategy.

This Precedent absence/leave request form, produced in partnership with Beth Pipe, can be used as part of a manual process for requesting and authorising employee absence/leave.

This Precedent questionnaire can be completed by managers and partners to help identify unconscious bias. The findings should raise awareness of unconscious bias within your firm and can be used to stimulate discussion around diversity and inclusion (D&I).

This Precedent, produced in partnership with Beth Pipe, is intended for law firms. It can be used to help you plan and prepare for an attendance review meeting (ARM) and to ensure you have all the information you need to conduct an ARM consistently and effectively.

This Precedent, produced in partnership with Beth Pipe, is intended for law firms. It can be used to document the key points discussed during an attendance review meeting (ARM). It will help you ensure a consistent and structured approach to all ARMs.

This Precedent, produced in partnership with Beth Pipe, is intended to accompany a letter notifying an employee of an attendance review meeting. Periodic attendance review meetings are an integral part of managing long-term sickness where an employee has been absent from work for an extended period of time (usually more than four–weeks’ duration).

This Precedent Balanced scorecard: partnership promotion criteria, produced in partnership with Beth Pipe of OnLive Learning, can be used to help assess whether an individual meets your firm’s partnership promotion criteria and can therefore be considered for partnership. It offers a holistic approach to leadership development and ensures you consider both quantitative and qualitative measures.

This Precedent Business asset register can be used to record all the assets an organisation owns, eg land, buildings, office equipment, manufacturing equipment, computer software, intellectual property, trademarks etc. Maintaining such a register will help an organisation formulate long- and short-term plans, prevent fraud, comply with any maintenance or servicing requirements and save costs.

This Precedent Business case for learning and development (L&D) can be used to set out the business case for any planned L&D activities to demonstrate its contribution to the bottom line. This is necessary both to gain initial investment and to demonstrate its ongoing value to the firm.

This Precedent Checklist for meeting external training consultants contains a list of questions and prompts to help you gather information before formally engaging them.

This Precedent claims register can be used to keep a record of any ongoing claims against the business and keep track of your litigation risks. You might wish to consider adding to a separate risk register any individual or aggregated claims that could pose a risk to the business, eg due to value or the potential for reputational damage.

This Precedent Compliance breach register is designed to help you keep a record of compliance breaches in your organisation. The register forms part of our risk management suite of documents. You should consider adding to your separate risk register any compliance breaches that could pose a risk to the business, either individually or as a pattern or trend.

This Precedent Improving efficiency business case—worked example relates to a hypothetical firm that wishes to improve its new client process. By using the five steps framework for continuous improvement, a range of solutions has been identified. This business case can be used to present these solutions to the firm for approval.

This Precedent Continuous improvement—voice of the client (VOC)—worked example has been populated with answers following the case study described in associated Practice Notes.

This Precedent framework is intended for law firms. It sets out suggested core skills that apply to each role within the firm. Having a central framework of core skills helps to achieve transparency and consistency in our expectations of performance for different roles within the firm. Where relevant, this Precedent reflects the SRA’s Competence Statement.