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The management of catastrophic injury claims is highly complex. They involve detailed care and rehabilitation regimes, important decisions on accommodation, sophisticated case management, technical procedural matters often involving the Court of Protection, significant use of expert evidence in multiple disciplines, difficult issues on life expectancy and complicated settlement and financial structures including periodical payment orders.
In explaining non-court dispute resolution processes and in managing the mediation process carefully, mediators need awareness, empathy and a high level of knowledge and skills.