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In explaining non-court dispute resolution processes and in managing the mediation process carefully, mediators need awareness, empathy and a high level of knowledge and skills.
Published: 30 November, 2025
In order to explain dispute resolution processes, assess the suitability of mediation and assist family members to work out mutually agreed decisions and arrangements, mediators need interdisciplinary knowledge combined with empathy, cross-cultural awareness and a high level of interpersonal, communication and conflict management skills.