Summary

In-house teams are continuing to look at the way they work with their external suppliers and law firm relationships remain under the spotlight.

It is an era where frequent panel reviews seem ever more common and pricing certainty, transparency, working practices and client relationship management are increasingly under the spotlight. Added to this, the current climate has focused emphasis on driving operational effectiveness for legal departments. An open, mutually beneficial, collaborative relationship between client and law firm is often a key driver of success to ensure expectations are aligned, a consistent service is delivered, and commercial efficiencies are measurable.

However, the challenge remains – how to achieve such a relationship?

Our report, commissioned with the University of Cambridge Judge Business School, investigates these relationships further, explores the role of trust in deepening or damaging these relationships and provides practical recommendations to take forward.

Download the Report

Download the Report:

Watch the video

Dr Kishore Sengupta from Judge Business School, University of Cambridge, discusses the findings from our research report.

Read our report to:

Understand the role of trust

The dynamics of transparency and trust are brought to life through a robust and proven academic lens

Identify different engagement archetypes

From a transactional approach to a strategic partnership – across the four stages of any engagement – and when to employ which to best effect

Get practical advice

Recommended actions for both in-house legal teams and law firms at each stage of engagement to increase the value of the outcome

Drive continuous improvement

How to approach the evaluation stage of an engagement to consolidate learnings and shape future practices

Enjoy other LexisNexis In-house reports


The key to improving transparency for an instruction is to let it be driven by a joint understanding of the underlying business problem

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