If the employer engages an agent or adviser to help handle an HMRC employer compliance check, the agents’ role is usually to ensure that the employer, within the bounds of ethical and legal constraints, gets as good a deal as possible in resolving any issues that the compliance check identifies.

It is worth remembering that agents have to balance the following, possibly competing, requirements:

1. •

   minimising the cost for their clients in duties, interest and penalties

2. •

   minimising the cost for their clients in professional fees (which may include ensuring that the terms of any fee insurance scheme are met)

3. •

   applying the relevant legislation and case law

4. •

   acting ethically and in accordance with guidance from their professional body

5. •

   maintaining their professional standing with HMRC

Existing agents also need to consider what led to the irregularities that are identified and whether they might have any potential liability for incorrect advice in the past or for failing to identify or advise on a particular area. Since agents