This Practice Note is the second of two Practice Notes on serious incident reporting by charities. Practice Note: Serious incident reporting by charities—when to report explains the serious incident reporting framework, and provides guidance on the definition of a serious incident and the threshold question of when an incident involving a charity is sufficiently serious that it should be reported to the Charity Commission for England and Wales.This Practice Note focuses on how to make a serious incident report once it has been determined that an incident should be reported, and how the charity should manage the incident. It covers:•the timing of making a report•what information should be included•how to deal with incomplete or developing facts•how to manage communications with the Charity Commission and other stakeholders, including updating a serious incident report•wider steps trustees should take to manage a serious incident to ensure that they comply