FORTHCOMING CHANGE: On 29 June 2026, the FCA published CP26/23 Consumer Duty: scope and proportionality, proposing targeted changes to its rules and non-Handbook guidance to clarify the scope of the Consumer Duty and support its proportionate application. The proposals include generally limiting the Duty to retail market business involving UK-resident customers, clarifying its application to activities and firms in distribution chains, and refining expectations concerning reliance between firms, vulnerable customers, information gathering, outcomes monitoring and board reporting.The Financial Conduct Authority’s (FCA) Consumer Duty places an increased emphasis on firms putting the needs of their customers first, by creating a requirement that they act to deliver good outcomes for retail consumers.The Duty came into force on 31 July 2023 for new and existing products or services that are open to sale or renewal. On 31 July 2024, the Duty came into force for closed products or services. This presents a development for pension product providers and those who manage legacy