Laura Norris
Laura is a Principal Associate Professional Support Lawyer (PSL) at Eversheds Sutherland in their Litigation and Dispute Management Group.
In her PSL role, Laura keeps lawyers and clients at the forefront of legal and regulatory developments. She provides strategic technical advice, manages risk, and designs and delivers training for lawyers at all levels. Laura also plays a key role in supporting a number of the firm’s strategic client relationships, delivering tailored horizon scanning, briefings and bespoke training on emerging dispute risks.
Laura brings significant frontline experience to her role, having spent many years acting for banks and other financial institutions on complex, high‑value disputes as well as large-scale mass claims, particularly in the consumer credit sphere. She has also substantial experience advising on and handling complaints before the Financial Ombudsman Service, and closely tracks and advises on ongoing and proposed reforms to the FOS regime and their impact on complaints handling and litigation risk for financial institutions.
In addition, Laura has deep experience in pensions trust litigation, including advising on the construction and rectification of scheme documentation, professional negligence claims arising from defective benefit amendments, and complaints before the Pensions Ombudsman.