Aaron Osborn

Financial Services Regulatory Lawyer, DWF LLP

Aaron has broad experience across the Financial Services sector, acting on compliance, advisory and contentious Investigations.

Having spent two years working as the in house regulatory lawyer for Raymond James, the UK subsidiary of a Fortune 500 US wealth manager, Aaron has a detailed understanding of the wealth management sector and now represents UK wealth managers, advising on compliance, new business propositions, distribution and conduct risk.

Aaron acts in matters involving systemic risk, multiple claims and (FOS) complaints as well as defending individuals and firms in enforcement action (civil and criminal) brought by the FCA (and other regulators).

Contributed to

1

The FCA Consumer Duty—implications for complaints handling

Practice Notes

This Practice Note considers the implications of the Financial Conduct Authority’s (FCA) Consumer Duty for firms’ approaches to complaints handling. It sets out practical considerations for firms in ensuring their complaints handling processes meet the higher expectations of the Consumer Duty. It also considers the implications for firms which could arise from the Financial Ombudsman Service’s (FOS) interpretation of the Duty and the regulatory risk relating to poor complaints handling. Finally, it touches on professional indemnity insurance (PII) considerations including the challenges for firms in paying proactive redress under the Duty in the absence of a live (or finally determined) complaint or claim.

Financial Services