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Lucy Tolond#11190

Lucy Tolond

Solicitor, DWF LLP
Lucy specialises in defending claims for professional negligence against accountants, tax advisers, financial advisers, insurance brokers, mortgage intermediaries, insolvency practitioners, pension professionals and trustees. She also regularly advises insurers on coverage issues.
Contributed to

1

The FCA Consumer Duty—implications for complaints handling
The FCA Consumer Duty—implications for complaints handling
Practice Notes

This Practice Note considers the implications of the Financial Conduct Authority’s (FCA) Consumer Duty for firms’ approaches to complaints handling.

Practice Area

Panel

  • Contributing Author

Qualified Year

  • 2007

Experience

  • BLM (2009 - 2021)
  • Pinsent Masons (2007 - 2009)
  • BLM (2005 - 2007)

Qualifications

  • LPC (2004)
  • PgDL (2003)

Education

  • College of Law, York (2004)
  • Newcastle University (2000)
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