Commentary

V7.309 Complaints about HMRC officers

Part V7 Tax planning
Part V7 Tax planning | Commentary

V7.309 Complaints about HMRC officers

Part V7 Tax planning | Commentary

V7.309 Complaints about HMRC officers

If a taxpayer or adviser has a complaint against HMRC, and is unable to resolve it with the officer concerned, he has a number of options available to take the matter further:

  1.  

    •     contact one of the Regional Complaints Units within the Department, giving full details of the complaint and the reasons why it could not be resolved at a local level. The local manager at the Unit will then make enquiries into the problem and aims to give a full reply within ten days of the original complaint. Where appropriate, the Unit will consider

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