V1.281 Complaint to the Independent AdjudicatorFrom 1 April 1995, a person unhappy at the way they have been treated by HMRC may make a complaint to the independent Adjudicator for Customs and Excise1. Details of the manner in which complaints may be made and are handled are set out in Notice AO1, available from the Adjudicator's Office or website2.The Adjudicator will investigate complaints about the way HMRC have handled a taxpayer's affairs including, for example, complaints about delay, mistakes, discourtesy, the way HMRC have applied their discretionary judgment (eg in relation to concessions and requests for time to pay),
From 1 April 1995, a person unhappy at the way they have been treated by HMRC may make a complaint to the independent Adjudicator for Customs and Excise1. Details of the manner in which complaints may be made and are handled are set out in Notice AO1, available from the Adjudicator's Office or website2.
The Adjudicator will investigate complaints about the way HMRC have handled a taxpayer's affairs including, for example, complaints about delay, mistakes, discourtesy, the way HMRC have applied their discretionary judgment (eg in relation to concessions and requests for time to pay),
**Free trials are only available to individuals based in the UK. We may terminate this trial at any time or decide not to give a trial, for any reason.