V1.280 Complaint to a local VAT officeA person aggrieved by a decision or action can complain to his local office1. A complaint will be entertained regarding, inter alia: mistakes, delays and staff behaviour. It will not be entertained if it relates to the application of the law, assessments, or the seizure/restoration of goods (such issues are handled through the reconsideration/review procedure2 or the appeals procedure3). If HMRC consider the complaint justified, they may apologise, apply corrective action, and refund any reasonable costs.
A person aggrieved by a decision or action can complain to his local office1. A complaint will be entertained regarding, inter alia: mistakes, delays and staff behaviour. It will not be entertained if it relates to the application of the law, assessments, or the seizure/restoration of goods (such issues are handled through the reconsideration/review procedure2 or the appeals procedure3). If HMRC consider the complaint justified, they may apologise, apply corrective action, and refund any reasonable costs.
**Free trials are only available to individuals based in the UK. We may terminate this trial at any time or decide not to give a trial, for any reason.