Amplifying the voice of the client in law firms

40% of clients indicated that the senior partners of the firm they instructed lacked a basic understanding of the client’s business and partner interactions were often superficial.

We commissioned research from Judge Business School, University of Cambridge, to investigate what is at the heart of the law firm client disconnect. The research findings have been written up in to a report, Amplifying the Voice of the Client. The report covers:

  • What are the points of disconnect between the client and the law firm?
  • Why does the disconnect occur?
  • What can law firms and their clients do to reduce the disconnect?

To access a copy of the report and be invited to events exploring this topic, please enter your details.


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