IP Integration (IPI) is a digital contact centre solutions specialist. It has provided support and services to contact centres since the company was founded in 2001. It currently supports over five million customer interactions and 65,000 agents every day. Products and services offered by IPI include:

  • contact centre integration
  • unified communications
  • networking
  • workforce optimisation
  • compliance and security
  • conversational AI, speech analytics and voice biometrics
  • consultancy and professional services
  • devOps support

The in-house legal team at IPI uses LexisNexis to support the business in its day to day activities, and to ensure it keeps up to date with any relevant regulations.

Creating business value through access to comprehensive resources

Amy Chesson, Legal Counsel at IP Integration, chose LexisPSL for its broad range of legal areas and thorough research materials. She finds the TMT section particularly useful for her industry, praising the broad selection of well-drafted precedents that provide substantial value to the business.

As well as the precedents, Amy highlights the up-to-date guidance notes as delivering notable value, as they provide “a vast amount of content relevant to IPI’s cloud services,” Amy says.

“The risk and compliance module is excellent, with well thought through content.”

Intuitive and supportive training

Amy says that the transition over to LexisNexis has been straightforward for IPI - and the readily available training sessions were especially helpful in getting to grips with the full extent of the resources. The data protection slides provided by LexisNexis proved highly beneficial, which Amy was allowed to customise for IPI and apply their branding. This saved her many hours that would otherwise have been spent creating bespoke materials from scratch.

Efficiency and cost savings

According to Amy, IPI can expect to save costs by reducing external legal spend as a result of having access to the plethora of information available on LexisPSL. Not only has LexisNexis saved her countless hours of preparation and training time, which improves overall efficiency, but she is extremely satisfied with the level of customer support.

“The customer service from LexisNexis is the best in the industry.”

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