Press Release

Don't Call Me! - It's Not Good To Talk!

Information Overload Means UK Professionals Are Too Busy To Work, According to New Survey From LexisNexis

London - 19th October, 2010 - White collar workers in the UK struggling under the burden of information overload say that the phone is not the best way to reach them, if you want to alert them to something important, according to results from the LexisNexis® International Workplace Productivity Survey.


Commissioned by LexisNexis®, the report investigates information management practices and workplace productivity amongst 1,700 white collar workers in the UK, US, China, Australia, and South Africa and reveals that information overload is exacting a heavy toll in terms of productivity.

If It's Urgent, Don't Call, Send an Email!

Some 67% of white collar workers and legal professionals surveyed in the UK said that if someone had important information to share with them they would prefer to receive it via email. However, while workers in the UK, US and South Africa report that email is the best method to reach them, workers in China state that their preferred method is via mobile phone. But if you want to get hold of an Australian white collar worker, the best tack is to try them on the landline.

Constant Connectivity Impacts Productivity 

While the advancement of digital technology has made it easier for today's white collar professionals to stay connected, workers see "real time" communication as a double-edged sword with 45% saying that being constantly accessible by mobile phone, email and other means makes it harder for them to do their job.

The majority of UK workers (62%) admit that it is difficult to maintain their focus on the task at hand as they get distracted by the constant flow of emails and other information with an alarming 73% admitting to disregarding or deleting information without fully reading it.

Although the majority of UK employees say that their company is using techniques to help employees manage information efficiently such as quiet time and other strategies to offer respite from the deluge of information employees want their companies to do more.

Multi-Tasking Impacts Quality

More than one in ten workers (13%) report that multi-tasking worsens the quality of their work.

Rob Farquharson, Director, LexisNexis Connect, said: "The survey has highlighted that UK workers are feeling too busy to get organised and too time pressurised to do their jobs effectively yet they are keenly aware of the need to manage information better and many express a desire for the right training and the right tools to do their job.

"Critical to business success is the need to free time up, to let people think creatively and strategically and to allow them time to network and build new business.

"The results of this survey reveal not just how widespread the problem is, but also the very real impact that information overload is having on professionals' productivity and the bottom line. The research should be food for thought for all managers and reinforces how important it is for businesses to provide their employees with the technology, support and know-how they need to stay ahead of the problem."

About the International Workplace Productivity Survey

LexisNexis® sponsored the 2010 International Workplace Productivity Survey. The study included 1700 white collar professionals across five countries, including the United States, United Kingdom, China, South Africa and Australia. This diverse group of countries was chosen so as to provide a sample that included white collar workers from a variety of geographies, who are working in different economic conditions and whose access to technology is not uniform in every location. The study included 300 non-legal professionals and 200 legal professionals in the US and 200 non-legal professionals and 100 legal professionals in each of the other markets. It was fielded by WorldOne, an international market research agency, specializing in the collection and analysis of data for leading market research organizations, consulting firms and corporations. The findings are available online at the International Workplace Productivity Survey.

About LexisNexis 

LexisNexis® is a leading global provider of content-enabled workflow solutions designed specifically for professionals in the legal, risk management, corporate, government, law enforcement, accounting, and academic markets. LexisNexis originally pioneered online information with its Lexis® and Nexis® services. A member of Reed Elsevier [NYSE: ENL; NYSE: RUK], LexisNexis serves customers in more than 100 countries with 15,000 employees worldwide.

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