Website cancellation and returns policy for digital content—business-to-consumer
Website cancellation and returns policy for digital content—business-to-consumer

The following Commercial precedent provides comprehensive and up to date legal information covering:

  • Website cancellation and returns policy for digital content—business-to-consumer

DRAFTING FOR BREXIT: For information on the impact of Brexit on consumer protection and issues to consider on the drafting, negotiation and enforceability of this Precedent, see Practice Notes: Brexit—consumer protection and Brexit—applicable law and jurisdiction—consumer contracts and disputes. See also: Brexit—impact on consumer protection—checklist.

This policy summarises some of your key rights and provides information on cancellation and returns. It is not intended to replace the terms and conditions contained in our [insert link to online terms and conditions], which you should read carefully before you buy any digital content from us.

Can I cancel my order?

You can cancel your order within 14 days without giving a reason and get a full refund, provided that you have not started downloading[ or streaming] the digital content.

What if I have started downloading[ or streaming] the content?

You cannot cancel your order if you have already started to download[ or stream] the digital content and will not be entitled to a refund unless the digital content is faulty. See

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