Website cancellation and returns policy for digital content—business-to-consumer
Website cancellation and returns policy for digital content—business-to-consumer

The following Commercial guidance note provides comprehensive and up to date legal information covering:

  • Website cancellation and returns policy for digital content—business-to-consumer
  • Can I cancel my order?
  • What if I have started downloading[ or streaming] the content?
  • How long do I have to cancel my order?
  • How can I cancel my order?
  • When will you issue the refund?
  • How will you refund me?
  • What if my digital content is faulty?
  • How can I contact you?

DRAFTING FOR BREXIT: For information on the impact of Brexit on consumer protection and issues to consider on the drafting, negotiation and enforceability of this Precedent, see Practice Notes: Brexit—consumer protection and Brexit—applicable law and jurisdiction—consumer contracts and disputes. See also: Brexit—impact on consumer protection—checklist.

This policy summarises some of your key rights and provides information on cancellation and returns. It is not intended to replace the terms and conditions contained in our [insert link to online terms and conditions], which you should read carefully before you buy any digital content from us.

Can I cancel my order?

You can cancel your order within 14 days without giving a reason and get a full refund, provided that you have not started downloading[ or streaming] the digital content.