Service charges—summary of tenants’ rights and obligations
Service charges—summary of tenants’ rights and obligations

The following Property Disputes guidance note provides comprehensive and up to date legal information covering:

  • Service charges—summary of tenants’ rights and obligations

  1. 1

    This summary, which briefly sets out your rights and obligations in relation to variable service charges, must by law accompany a demand for service charges. Unless a summary is sent to you with a demand, you may withhold the service charge. The summary does not give a full interpretation of the law and if you are in any doubt about your rights and obligations you should seek independent advice.

  2. 2

    Your lease sets out your obligations to pay service charges to your landlord in addition to your rent. Service charges are amounts payable for services, repairs, maintenance, improvements, insurance or the landlord's costs of management, to the extent that the costs have been reasonably incurred.

  3. 3

    You have the right to ask the First-tier Tribunal to determine whether you are liable to pay service charges for services, repairs, maintenance, improvements, insurance or management. You may make a request before or after you have paid the service charge. If the tribunal determines that the service charge is payable, the tribunal may also determine:

  4. –who should pay the service charge and who it should be paid to

    –the amount

    –the date it should be paid by, and