Online terms and conditions for the supply of digital content and end user licence agreement—business-to-consumer
Online terms and conditions for the supply of digital content and end user licence agreement—business-to-consumer

The following Commercial precedent provides comprehensive and up to date legal information covering:

  • Online terms and conditions for the supply of digital content and end user licence agreement—business-to-consumer
  • 1 Introduction
  • 2 Information we give you
  • 3 Your privacy and personal information
  • 4 Ordering digital content from us
  • 5 No right to cancel
  • 6 Permission to use the digital content
  • 7 Download
  • 8 Payment
  • 9 Nature of the digital content
  • More...

DRAFTING FOR BREXIT: For information on the impact of Brexit on consumer protection and issues to consider on the drafting, negotiation and enforceability of this Precedent, see Practice Notes: Brexit—consumer protection and Brexit—applicable law and jurisdiction—consumer contracts and disputes. See also: Brexit—consumer protection—checklist.

Please read the following important terms and conditions before you buy any digital content from us and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that you have a 14 day right to change your mind and get a full refund on your digital content. You do not have this right to cancel once a download has started provided you have been told this and have acknowledged this.
The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality.
If your digital content is faulty, you’re entitled to a repair or a replacement.
If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back.
If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
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