On-premises (in store) terms and conditions for the supply of goods and services—business-to-consumer
On-premises (in store) terms and conditions for the supply of goods and services—business-to-consumer

The following Commercial precedent provides comprehensive and up to date legal information covering:

  • On-premises (in store) terms and conditions for the supply of goods and services—business-to-consumer
  • 1 Introduction
  • 2 Information we give you
  • 3 Your privacy and personal information
  • 4 Ordering goods and services from us
  • 5 Delivery and installation of goods
  • 6 Carrying out of the services (eg installation of the goods)
  • 7 Charges and payment
  • 8 Nature of the goods
  • 9 Nature of the services
  • More...

DRAFTING FOR BREXIT: For information on the impact of Brexit on consumer protection and issues to consider on the drafting, negotiation and enforceability of this Precedent, see Practice Notes: Brexit—consumer protection and Brexit—applicable law and jurisdiction—consumer contracts and disputes. See also: Brexit—consumer protection—checklist.

Please read the following important terms and conditions before you buy anything from us and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

If there is something wrong with the services provided to you, the remedies for services will apply. If there is something wrong with your goods, the remedies for goods will apply. In practice, there may be some overlap between the remedies available to you and we will try to agree the most appropriate course of action with you.
Summary of some of your key rights (goods):
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
  1. up to 30 days: if your goods are faulty, you can get a refund;

  2. up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund in most cases;

  3. up to six years: if your goods do not

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